Total Delivery Time for Your Order
The total delivery time for your order is the period of time from when you place your order until the time you receive it. There are two parts to this step: the processing time and the shipping time.

Processing time for an item is the time from when you submit your order to when it leaves the warehouse. You can usually find an item's processing time when you click "See estimated arrival date" on the item page.

Shipping time is from when the item leaves the warehouse to when it arrives at your door. Shipping Costs vary depending on the order, however, we offer year round free shipping on all orders over $60.00 in the continental US.  Standard shipping rates will apply outside the US, although we will ship anywhere in the world.

When to Expect Your Order to Arrive
Each carrier sets its own shipping methods and times. Most retailers will offer Standard, Expedited Shipping and 1-Day Shipping, but these options will vary by carrier and by product.
For Items Purchased from GreetingCandle.com, we generally offer three shipping methods for most items, depending on promotions:

• Standard Shipping (3 to 5 business days)
• 2- to 3-Day Shipping (2 to 3 business days)
• 1-Day Shipping (1 business day)

For large orders, usually over 500lbs, can also be shipped using:

• LTL Freight Carrier (2 to 6 business days)  call 1-888-355-8844 for details

Please note:

• Shipping times do not include processing time (most in stock items generally take 1-2 days to process) and Standard Shipping times only apply to items being sent to the 48 contiguous states.
• For Standard Shipping to Alaska, Hawaii or Puerto Rico, add 2-4 days.
• Shipments to military APO / FPO addresses and U.S. territories and protectorates should arrive in 3-6 weeks.

How Shipping Costs Are Determined
We work hard every day to bring you the lowest possible shipping cost.
The shipping cost for most items is based on the item's size, weight, shipping method and delivery address.
In your shopping cart, we show an estimated shipping cost, based on our lowest-price shipping method and assuming all items in your cart are going to a single address within the contiguous United States. If you select a different shipping method, a military APO / FPO address or an address outside the contiguous United States, your actual shipping cost may be higher.
Please Note: You will see your actual shipping cost during checkout.  Again, we offer free shipping for all orders over $60.00 year round in the continental US.

Shipping to an Address Other Than Your Billing Address
If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company.
Your order will not be processed until your payment has been confirmed. This helps prevent fraudulent use of your credit card.
To list the alternate address with your credit card company, call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.

Here at GreetingCandle.com, we recognize the importance of maintaining absolute privacy for our customers. We believe that privacy is not only imperative, it is also an issue of trust. We strive to manage your personal information in accordance with our basic belief of respect for the individual.
We will never sell or rent your personal information to third parties. If you have any questions or concerns about our privacy policy, please contact us at 1-888-355-8844.
GreetingCandle.com will at all times manage your personal information properly and maintain your trust. We are accountable for complying with this policy and take reasonable and timely steps to ensure 100% compliance. All information you submit is securely encrypted by a High Grade AES 256bit SSL certificate.

Information We Collect

• We collect personal information about you to deliver the products and services you request and to help improve your shopping experience. We do this using lawful and fair methods. It is our goal to limit the amount of personal information collected to only that which is absolutely essential to provide the best customer service and complete your order.

Personal information is information that identifies you specifically. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers. We do not store your Credit Card Number. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of recipients.  This information also helps us maintain accurate records, improve the quality or personalization of our service to you, and help prevent or detect fraud. We may collect technical information such as your internet protocol address, your computer's operating system and browser type, the address of a referring website, if any, and the path you take through our web pages.

• We use “cookies” to recognize you as you use or return to our sites. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a website or email may save to your browser and store on your hard drive.
• We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our website and other sites were effective.

How We Use Your Information

We use your information to provide requested products and services. We also use it to fulfill your requests for products and services and communicate with you about those requests and to register and service your account.

• To provide customer service and alert you to product information
• To help us improve and customize our service offerings, websites, and advertising;
• To send you information about our products, services and promotions;
• To protect the security or integrity of our websites and our business.

Returning or Replacing a Purchase
Call 1-888-355-8844 You must get return authorization from our company before returning any item.
To return an item:

1. Package the item, along with all original packing materials and accessories
2. If available, send the packing slip that came with the item.
3. If you do not have the original packing slip, you can print out a receipt by logging into your account for the item you are returning.
4. When you return a gift by mail, the cost of the item and the sales tax, if applicable, will be credited to the original purchaser's payment method when we receive the item. Return shipping charges are not refundable. Any gift that you receive from GreetingCandle.com that is damaged in transit by the shipping carrier will be replaced with the same item at no cost to purchaser. However, pictures of the damaged product will be required by customer service before we can replace them. The pictures will be used to send to our carrier for damage credit to our company.  
5. Keep your original packaging for at least the first 30 days after purchase. Some returns might require an item be placed in its original container.

30 day Satisfaction Guarantee:
If, for any reason, you are dissatisfied with any of our products, you may return that product within 30 days of purchase for a full refund or exchange. Return shipping costs to our facility are the customer's responsibility. In the case of an exchange, we will pay shipping for the replacement item to your shipping address on file. Approval of a refund or exchange is at the sole discretion of GreetingCandle.com.

Ordering from GreetingCandle.com is self explanatory.  Simply begin to fill your cart and follow through to checkout.  Each step gives concise instructions on how to proceed to checkout and select the appropriate payment method.  Should you encounter any problems during the ordering process, contact us at 1-888-355-8844, or by email via our Contact form.